Apply to: Navicat, Navicat Data Modeler and Navicat BI.

The Navicat Desktop Software Maintenance Plan safeguards your workflow and keeps your tools performing at their peak. An active plan is required to access premium benefits like free major upgrades, priority technical support, and comprehensive license assistance, ensuring compatibility with the latest database engines, operating systems, and security standards.

Keeping your maintenance plan active avoids higher upgrade costs, prevents potential compatibility issues, and guarantees continuous access to critical features and expert technical support.

The cost of Navicat Desktop Software Maintenance is determined by its product price, and is calculated as follows:

Maintenance Plan Includes:

Protection Period & Start Date

The protection period begins exactly on your software purchase date. For each purchase of a Navicat perpetual license or upgrade license, customers are automatically given a 1-year software maintenance plan.

Upon purchasing an extra 1 or 2 year(s) of coverage, your protection period commences precisely on the initial software purchase date and extends for an additional 1 or 2 year(s), depending on your selected plan.

*Any subscriptions after this time will not be considered

How to Renew Your Maintenance Plan

Renewals must be processed BEFORE your current plan expires. If you wish to renew your Navicat Desktop Software Maintenance Plan to extend your protection, please log in to your Navicat Customer Center, find Renew Maintenance under the “Perpetual License” > “Upgrade” section, and place your order.

Please note: Customers who fail to renew their Maintenance Plan before the expiration date will be unable to renew the plan anymore.

FAQs

1. What is Software Maintenance? 

   The Navicat Desktop Software Maintenance Plan is a comprehensive program that offers premium endorsements including priority technical support, license support, and free software upgrades at no additional cost during the protection period. Subscribing to the plan allows your organization to keep up with the latest Navicat developments and take full advantage of upcoming advanced features.

2. Why is it so important to maintain an active Software Maintenance Plan? 

   Subscribing to the Software Maintenance Plan is the only way to ensure you receive priority support and save money on acquiring the latest versions of Navicat. A valid plan is strictly required to enjoy perks like free major version upgrades, technical support, and license support.

3. When is the start date and end date for the software maintenance subscription? 

   The start date of your software maintenance subscription will always be the date you bought the software license. It will automatically extend for exactly 1 year from that purchase date. Any subsequent renewals will extend the expiration date further.

4. How can I check the expiry date of my Maintenance Plan? 

   You can find your exact maintenance expiry date by logging into your Navicat Customer Center and checking under the Upgrade section.

5. My Software Maintenance has expired, can I still renew it?  

   No. All software maintenance plans must be renewed before they expire. Renewals are strictly unavailable after your plan's expiration date.

6. If my Software Maintenance expires, can I still use the product? 

   Yes. Navicat licenses are perpetual, which means once you have purchased a license, you own that specific version for a lifetime. However, after the Maintenance expires, you will no longer receive free major version upgrades, license support, or priority technical assistance.

7. Do I need to activate my Software Maintenance? 

   No, you do not need to activate it manually. Once you purchase your license, your 1-year provided maintenance starts automatically, and you will receive a Reference ID. Please keep this ID handy, as you will be asked to provide it to our support specialists when asking a technical or license question.

Apply to: Navicat Monitor and Navicat On-Prem Server.

The Navicat Server-based Software Maintenance Plan is a cost-effective and comprehensive program that offers priority email support, live chat support services, software upgrades and bug fix releases at no additional cost during the protection period.

Subscribing to the Navicat Server-based Software Maintenance Plan allows your organization to keep up with the latest Navicat Server-based Software. To Receive all upcoming features and functions to continuously enhancing your Navicat Server-based Software experience.

The cost of Navicat Server-based Software Maintenance is determined by its product price, and is calculated as follows:

Maintenance Plan includes:

Protection Period

For each purchase of Navicat, customers are given a 1 year complimentary maintenance starting from the date of purchase. During the protection period, customers will be covered by Navicat server-based software maintenance plan and entitled to our priority support service. The last day of this period is also the last day of final subscription to Navicat Server-based Software Maintenance Plan.

*Any subscriptions after this time will not be considered

The start date of your Software Maintenance Plan will be your license purchase date.

How to Purchase Navicat Server-based Software maintenance?

Navicat Server-based Software Maintenance Plan can only be subscribed within 1 year from your license purchase date.

If you wish to subscribe to our Navicat Server-based Software Maintenance Plan, please log into your Navicat Customer Center, find Renew Maintenance under the Upgrade section to place the order.

Customers who do not subscribe to Navicat Server-based Software Maintenance Plan within 1 year from the software purchase date will not be able to subscribe to the plan until the next version upgrade is available.

For customers who are not subscribed to Navicat Server-based Software Maintenance Plan, major release upgrades are 50% off the new license.

FAQs

1. What is Software Maintenance? 

   Navicat Server-based Software Maintenance Plan is a cost-effective and comprehensive program that offers endorsements including priority email support, live chat support service, software upgrades and bug fix releases at no additional cost during the protection period.

   Subscribing to the Navicat Server-based Software Maintenance Plan allows your organization to keep up with the latest Navicat Server-based Software, to take full advantage of all new upcoming advanced features and functions.

2. How much does Navicat Server-based Software Maintenance cost? 

   The price of Navicat Server-based Software Maintenance Plan is calculated on a percentage of the product listed price on Navicat Online Store. It depends on the products and period of maintenance you purchased.

   2 Years Maintenance - 75% off the product listed price
   3 Years Maintenance – 2nd year + 80% off the product listed price

   e.g.:
   Software License = $100,
   2 Years Maintenance = $100 x 0.25 = $25
   3 Years Maintenance = $25 + $100 x 0.2 = $45

3. Why should I subscribe to the Navicat Server-based Software Maintenance Plan?  

   Subscribing to the Navicat Server-based Software Maintenance Plan not only allows you to receive priority email support, but also helps saving your money on acquiring the latest version of Navicat Server-based Software. While an Upgrade License of Navicat Server-based Software costs 50% of the new product price, the 2nd year Software Maintenance only costs as low as 25% of your original product price; Maintenance Plan Subscription allows you to get free major software release at no additional cost.

4. How can I purchase the Navicat Server-based Software Maintenance Plan? 

   Navicat Server-based Software allows maintenance plan purchases a total of up to 1 year starting from the date of purchase. If you would like to subscribe to the Navicat Server-based Software Maintenance Plan, please login to your Customer Center, select “Renew Maintenance” and then place the order.

5. How long does the Navicat Server-based Software Maintenance Plan last?  

   The coverage time of the Software Maintenance depends on the plan you subscribe to. Multiple plans available: 24-month, and 36-month starting from your purchase date.

6. How can I check the expiry date of my Maintenance Plan? 

   You will be able to find your maintenance expiry date from your Navicat Customer Center, under the Upgrade section.

7. How can I renew my Software Maintenance Plan? 

   Renewal of Software Maintenance Plan must be done before its expiry date. To renew your Software Maintenance, please log into your Navicat Customer Center, under Upgrade to find the product(s) you would like to renew the maintenance for, and it is located on the right side of the product(s).

8. Can Navicat Server-based Software Maintenance Plan be purchased whenever I need?  

   Navicat Server-based Software Maintenance Plan can only be subscribed within 1 year starting from your date of software license purchase. Customer cannot subscribe to the Navicat Server-based Software Maintenance Plan after this period.

   If you have missed the chance to subscribe to the Navicat Server-based Software Maintenance Plan within the first year of your purchase, you will need to wait and purchase the next version upgrade for a maintenance subscription.

9. My Software Maintenance has expired, can I renew it? 

   No, we are sorry that the renewal of Software Maintenance Plan must be done before the expiration date. If you would like to subscribe to the Maintenance Plan, you will have to wait for the next version upgrade, purchase the upgrade license and the maintenance plan altogether.

10. If the Navicat Server-based Software Maintenance expires, can I still use the product? 

    Yes, all Navicat Server-based Software token key are perpetual, which means once you have purchased a token key, you will own the token key for a lifetime. However, after the Maintenance is expired, you will no longer receive complimentary priority email support, live chat support service and software releases.

11. Do I need to activate my Software Maintenance? 

    No, you will not need to activate the software maintenance. Once you have subscribed to our Software Maintenance Plan, you will automatically receive an Reference ID. Please keep the ID and you will be asked to provide to our support specialists when asking a technical question.

12. When is the start date and end date for the Navicat server-based software maintenance subscription? 

    The start date of your Navicat server-based software maintenance subscription will always be the date you bought the software license. We give a 1 year free software maintenance to customers to consider whether there is a need to buy the software maintenance(s) for their license(s). Whether or not the subscription is made on the last day of the allowance period (i.e the 365th day of your purchase date), the maintenance start date will still be the date of your license purchase date, and will extend for a period of an exact 24-month, or 36-month, depending on your plan.

13. What is the difference between Software Maintenance and Upgrade License? 

    Software Maintenance is a new subscription service launched in Nov 2010, whereas an upgrade license is a one-off payment. Software Maintenance is bought on a yearly basis and customers with an active maintenance Plan will be covered by Navicat for all upgrades and any new releases, and will be entitled to our priority email/technical support. Upgrade License is only for customers who are not subscribed to our software maintenance plan but want to upgrade their license to the latest release. The upgrade license price is 50% off the new license price, while the price for a Software Maintenance is 75% off the license price for the 2nd year, and 80% off for the 3rd year.